Delivery Terms
We use various companies i.e., Royal Mail, DHL, UPS, DPD etc…. For any shipping needs.
Delivery Terms
Please note; that once an order is dispatched we cannot change the delivery address so please
ensure that you have provided the correct details for the delivery of your gift or goods bought.
If an order is still being processed, you can either email or phone to change the details of the
delivery address.
Damaged in Transit
if you receive a parcel that has been damaged in transit (if possible) refuse to accept this delivery
from the driver and let us know. If the parcel is delivered without you being present, please contact
our customer service department as soon as you are aware of this issue.
Undelivered \ Unclaimed:
it is not our policy to accept responsibility for any parcels that are refused (except for damaged
items), unclaimed, or undeliverable due to inaccurate or partial address.
Separate Packages
In certain instances, orders may be split into separate packages due to the following reason:
an item may have been out of stock.
Weight restrictions from couriers.
Information on COVID 19
With the knock-on effect due to Covid 19 delays may occur in processing\delivering but rest assured
we’ll do our utmost to get your order to you ASAP should such action occur we will email you
instantly and provide constant updates.
Orders can be delivered either by Royal Mail or by one of our many local courier delivery companies.
Always add us to your contacts in order that so that send to you does not end up your spam in the
junk folder.
Information on COVID 19
With the knock-on effect due to Covid 19 delays may occur in processing\delivering but rest assured
we’ll do our utmost to get your order to you ASAP should such action occur we will email you
instantly and provide constant updates.
Orders can be delivered either by Royal Mail or by one of our many local courier delivery companies.
Always add us to your contacts in order that so that send to you does not end up your spam in the
junk folder.
Cancellation / loss:
Any goods exception: “damage in transit” and shipping costs will be charged for any fund issued.
Please note refunds can take 3 to 5 working days and longer if there is a bank holiday.
Cookies
The use of cookies is so that we can store data for the use of technological functionality for your
browser. Cookies are used because they help track computer usage to see if you had visited our site
before, you will be offered the option of whether to accept the use of cookies or not on your
browser window but be warned if you decide not to accept, your browser window may not function
correctly on our site.
Emails
We may email you for all or some of the purposes set out below:
Upon registering as a new Member
Providing tracking number for your order
Newsletter monthly
Customer’s Service\Advice
CU any queries concerns questions or issues that need to be resolved then please either email or
telephone our customer service department which will endeavour to answer your query or if
required will email you within 24 hours.
Payments Disclaimer
It is noted that whilst we will endeavour to help customers, should they have a payment related if
you are customers, all will be to the third-party payment system. A Customer’s basic financial details
might get shared with this third-party operator for verification and fraud prevention purposes.
Changes to this Policy Document: this policy forms as part of the terms and conditions of usage of
this website and therefore forms a binding agreement between us and our customers.
From time to time this policy may get amended and changed whether in part or whole and this will
be down to our sole discretion.
As soon as any changes go live on the site, they will take immediate effect and become legally
binding.
We will send out emails to all our members to inform them about the upcoming changes in our
Policies.
Therefore, by continuing to still use our website after the changes have been made, it will be
deemed that you’re in agreement with the new changes. Should you not agree with any or all of the
new changes made you can terminate your use of this by giving us 14 days’ notice.
one another block anything and then the nonexistence of mums them of upcoming changes in
policy.
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